FAQ'S
Frequently Asked Questions
Is Yemen a Safe Travel Destination?
At Yemen Horizon, safety is our top priority. As mentioned on our Understanding Yemen page, Yemen's mainland, particularly Hadhramaut province in the south, is considered a completely secure and welcoming place to visit. However, in the northern regions where the Houthis are in control, restrictions apply, and foreigners are not permitted to travel there. Rest assured, our tours are carefully planned to operate in secure areas, ensuring a safe and enriching travel experience for our guests.
What is the Best Time of Year to Visit Yemen?
Yemen's mainland, particularly Hadhramaut, welcomes tourists throughout the year, offering diverse experiences. For a visit to Socotra Island, we recommend planning your trip between October and April. During this period, the weather is cooler, creating ideal conditions for sightseeing and engaging in outdoor activities. At Yemen Horizon, we ensure that your visit aligns with the optimal time to explore the beauty of Socotra Island and make the most of your travel experience.
Can I Use Credit/Debit Cards in Yemen, or Should I Rely on Cash?
While credit/debit card usage may be limited in Yemen, we advise carrying cash for your convenience. At Yemen Horizon, we recommend being prepared with adequate cash for your expenses during your travels in Yemen.
What kind of accommodations can I expect during the trip?
Accommodations range from comfortable hotels in urban areas to tents in the beach of Socotra or in more remote locations. All accommodations are chosen for their quality, cleanliness, and authentic local experience.
How physically demanding are the activities on the itinerary?
Our itineraries vary in physical demand, catering to a wide range of fitness levels. We provide clear information on the physical requirements for each tour and can tailor activities to suit individual capabilities.
Alcohol Allowed?
Yes! each person is allowed 2 bottles regardless of it type or size.
Drone Laws in Yemen
Drones are allowed in Yemen! and content creation is supported in all its ways! please bring your drone with you!
Can Yemen Horizon assist with arranging transportation within Yemen?
Yes, Yemen Horizon can arrange all necessary transportation within Yemen, including airport transfers, private vehicles for tours, and any other transport needs as part of our travel packages.
What is the local currency, and where can I exchange money?
The local currency is the Yemeni Rial (YER). Money can be exchanged at exchange bureaus. Rest assured upon your arrival we got your back!
What language is spoken in Yemen, and do I need to know Arabic to visit?
Arabic is the official language of Yemen. While knowledge of Arabic is helpful, it is not necessary for visitors, as guides and many locals in tourist areas speak English.
Are there any additional costs not covered in the tour package?
Yes, there might be extra expenses not included in the tour package, like souvenirs, extra meals, tips, and optional activities. It's smart to plan for these additional costs.
What food is provided?
Yemen Horizon provides a variety of local and international cuisine. We cater to dietary restrictions and preferences, including vegetarian, vegan, and halal options. Meals will include a mix of Yemeni specialties and familiar international dishes.
What if I have dietary restrictions or special requests?
If you have dietary needs or special requests, let us know when booking. We can accommodate your requirements to make your trip comfortable and enjoyable.
How experienced are the guides leading the tours?
Our guides are highly experienced and well-trained to ensure you have a fantastic journey with us.
Can Yemen Horizon provide assistance in case of a medical emergency?
Yes, Yemen Getaway has protocols in place for medical emergencies, including access to local healthcare facilities and assistance with necessary arrangements.
What should I be aware of regarding local customs and etiquette in Yemen?
Understanding and respecting local customs and etiquette is crucial for a fulfilling travel experience in Yemen. Dress conservatively, especially when visiting religious sites. It’s advisable for women to wear long skirts or pants and to cover their shoulders. Public displays of affection are not common and should be avoided. Always ask permission before taking photos of people, especially women. It’s also important to be respectful during the call to prayer, which happens five times a day. Yemeni people are known for their hospitality; accepting invitations for tea or coffee can be a wonderful way to experience local culture. Additionally, showing respect and courtesy in all interactions is highly valued in Yemeni society. Yemen Horizon can provide more detailed cultural guidelines to ensure a respectful and enjoyable visit.
How internet connectivity in Yemen?
Internet connectivity in Yemen varies. In urban areas like Aden, you can expect reasonable internet access, though it may not be as fast or reliable as in countries such as Thailand, France, United Arab Emirates, or Spain.
In remote areas, connectivity can be limited or nonexistent. But don’t worry as we got you covered and our hotspot will be shared with you! (whenever available).
What would I miss, if I didn't travel to Yemen?
Missing a trip to Yemen means missing out on its rich cultural heritage, stunning landscapes, and unique architecture. Yemen offers unparalleled historical sites like the Old City of Tarim, wadi Dowan, the ancient skyscrapers of Shibam a UNESCO World Heritage site also known as ‘Manhattan of the Desert’, and the stunning Socotra Island. The warmth and hospitality of the Yemeni people are also a highlight not to be missed.
What should I pack for a trip to Yemen with Yemen Horizon?
Travel light with comfortable clothing suited for desert climates. Remember to bring hats, sunglasses for sun protection, and layers for cooler evenings. Essential items include comfortable walking shoes and personal medications.
How to Make Payment?
To make payments for Yemen Horizon services, you can securely pay online through our platform. We accept major credit cards like Mastercard and Visa. Detailed payment instructions will be provided when you book with us.
Cancellation Policy
At Yemen Horizon, we understand that plans may change. Our cancellation policy is designed to be flexible in unforeseen circumstances.
• Cancellations made over 30 days before the trip are fully refundable, minus the visa fees ($150 USD).
• For cancellations made between 15-30 days before the trip, a 50% cancellation fee applies.
• Cancellations within 15 days of the trip are non-refundable.
• In cases of serious illness or death, with proof, we will facilitate refunds promptly.